e-governance or electronic governance is a holistic concept which defines and appreciates the impact that information and communication technologies have on government practices and relationships between the Government and society as a whole.
e-governance does not support only better access to information and political processes, but also a participatory approach, fundamentally called to change the relationship between the Government and society.
The concept of e-governance could be understood broadly as being a sort of superstructure, which covers the use of electronic technologies in three key areas of public action:
* Relations between public authorities and civil society;
* Functioning of Governments at all scales of territory;
* public services.
e-governance exercises an indirect influence on the relationships between Governments and their citizens, increasing the participation and the association of citizens in political choices so that their rights and duties are better understood and respected.